Say Hello to George Brown, Director of Customer Experience

Jul 28, 2016 | Highlights Foundation News

I’d like to introduce our new director of customer experience, George Brown.

George Brown at an early Chautauqua conference.

George Brown at an early Chautauqua conference.

Does the name sound familiar? It might. After all, he’s been a part of the Foundation for the last 30 years of his life. He was at the first Chautauqua in 1984. I’ve heard he stacked chairs taller than his 8-year old self back then, even cleared plates at the lamb roast and served lunches in the basement of The Hall of Christ.

George Brown is a descendant of the founders of Highlights for Children. He’s held several positions within the company. He started at Staff Development for Educators and worked with editorial and product development teams. Prior to joining the Foundation, he was the manager of Publishing Technologies for both trade and magazine digital assets. In addition to his work for the company, George oversees a number of positions within the Highlights family governance. I think if you asked him, though, he would say that his happiest role is leading a hike down Brook Road along the creek. His love for the Foundation and the retreat center runs deep.

George Brown

George at the Barn during our 2016 Novels in Verse workshop.

George’s love for the Foundation is evident in the respect and passion he infused into the 2017 offerings. This list, like all before it, has Kent Brown’s vision at its core, and that is something that will never change. Now, in addition to Kent’s voice, I see George’s enthusiasm. Both men are happy to see new faculty and ideas emerge. I think you will be, too.

It is exciting to see the changes to our list of workshops and even more exciting to hear the buzz surrounding new ideas. Still, I think you will agree, there is comfort in knowing that my colleagues and I – creators of books for kids and teens – can expect the same level of care, the same dedication to our craft, and the same feeling of home that we have come to expect from the Foundation.

I hope you will help me welcome George in his new role!

Thank you to our faculty for this Guest Post!

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